Do you fix broken eyewear?  No.

Do you offer eye exams?  No.

Do I need to make an appointment?  Yes, click here to schedule! Keep in mind that current turnaround time on lens orders is about 4 weeks. If you’d like to purchase a frame here and take it elsewhere to have lenses made, you are welcome to do so.

Do you sell contact lenses?  No.

Can you adjust a frame that I purchased elsewhere?  No.

Do you ever have a sale?  Rarely. If we do, it will be announced on Instagram, so be sure to follow.  But we always offer a 10% discount if you pay in cash, Venmo, or Zelle

Do you accept vision insurance?  No, but the shop accepts all flexible spending accounts (FSA) and health savings accounts (HSA). If you have vision insurance, you can probably submit an itemized receipt to your insurance company for out-of-network reimbursement. Please call them for more info. Also, if you’d like to purchase a frame here, and take it to a shop that’s in-network to have the lenses made, that’s fine too.

Is everything you have in stock listed online?  No…so it's always best to visit the brick-and-mortar shop in person! New stock arrives weekly.

What can I purchase with my FSA/HSA account?  Anything.  Frames, lenses, non-prescription sunglasses...even a gift card or store credit for use in the following calendar year.

How much do lenses cost?  There are many variables that affect lens price, so we can’t name a price until we have a prescription, frame, and personalized measurements in hand.  Most single vision lenses are around 215/pair and most progressives are around 350/pair. This includes a thin/light lens resin, 100% UV protection, and a very scratch-resistant Crizal or Hoya antireflective coating.  We use excellent quality lenses that many optical shops do not have access to...make sure that you know the 100% exact product when comparing prices.

What forms of payment do you accept?  Cash, credit cards, Venmo, PayPal, Apple Pay, Zelle

What frame brands do you stock? Reiz, Lowercase, Yellows Plus, Kaneko Optical, Globe Specs/The Barracks, Opticianado, Randolph Engineering, Masahiro Maruyama, Modern Legacy, Factory900, I. Enomoto

I don’t live in Chicago, would like to buy a frame from your website, and have you make prescription lenses for it. Can you do this?  You should purchase the frame from us, and take it to a local optician for lenses. That way, the optician can make any necessary adjustments…and you’re supporting a local business at the same time.

What's the turnaround time on lenses?  About 4 weeks, currently.

What's your return policy?  Frames may be returned within 14 days as long as the original demo lenses are intact. All international sales are final, and may not be returned. Due to the custom nature of prescription lenses, all lens sales are final.

I see something on one of your vendors' websites that I'd like to order.  Can you order this for me?  Yes.

I own an optical shop and would like to carry your Lab Rabbit Originals frames, do you sell them wholesale? Yes! Please email us for pricing and additional info.

Do you work with eyewear for TV/film/video/theater?  All the time.  Feel free to email with specific requests.

Lab Rabbit offers the following services:

-Single Vision lenses

-Bifocals

-Progressives / "No-Line Bifocals"

-Transitions / Photochromic lenses

-Anti-reflective coatings

-Prescription sunglasses

-Prism

-Correction for astigmatism

-High-Index lenses

-Blue Light Coating / Blue Light Lenses