Do you fix broken eyewear? No.
Do you offer eye exams? No.
Do you sell contact lenses? No.
Can you adjust a frame that I purchased elsewhere? No.
Do I need to make an appointment? Yes, click here to schedule! I have a ton of frames that you won’t find anywhere else in the Midwest, so if you’d like to purchase a frame here and take it elsewhere to have lenses made, you are welcome to do so!
Do you ever have a sale? Rarely. But if so, it will be announced on Instagram, so be sure to follow. A 10% discount is always offered if you pay in cash, Venmo, Zelle, or Cash App
Do you accept vision insurance? No, but the shop accepts all flexible spending accounts (FSA) and health savings accounts (HSA). If you have vision insurance, you can probably submit an itemized receipt to your insurance company for out-of-network reimbursement. Please call them for more info. Also, if you’d like to purchase a frame here, and take it to a shop that’s in-network to have the lenses made, that’s fine too.
Is everything you have in stock listed online? No…so it's always best to visit the brick-and-mortar shop in person! New stock arrives weekly. Again, you need to make an appointment to visit the shop.
What can I purchase with my FSA/HSA account? Anything. Frames, lenses, non-prescription sunglasses...even a gift card or store credit for use in the following calendar year.
How much do lenses cost? There are many variables that affect lens price, so we can’t name a price until we have a prescription, frame, and personalized measurements in hand. Most single vision lenses are around 255/pair and most progressives are around 380/pair. This includes a thin/light lens resin (high-index resin, if necessary), 100% UV protection, correction for astigmatism (if necessary) and a very scratch-resistant Crizal or Hoya antireflective coating. We use excellent quality lenses that many optical shops do not have access to...make sure that you know the 100% exact product when comparing prices.
What forms of payment do you accept? Cash, credit cards, Venmo, PayPal, Apple Pay, Zelle, Cash App
What frame brands do you stock? Yellows Plus, Kaneko Optical, Globe Specs/The Barracks, Opticianado, Randolph Engineering, Masahiro Maruyama, Modern Legacy, Factory900, I. Enomoto, Oscar Magnuson, Yoshinori Aoyama, Lowercase, Eyevan 7285, Yuichi Toyama
I don’t live in Chicago, and would like to buy a frame from your website and have you make prescription lenses for it. Can you do this? It’s recommended that you purchase the frame from Lab Rabbit, and take it to a local optician for lenses. That way, the optician can make any necessary adjustments…and you’re supporting a local business at the same time.
What's the turnaround time on lenses? I’m not currently offering prescription lenses. I’ve got a ton of work on the books already, so lens orders are closed until this fall. Follow the shop on Instagram, I’ll announce when that changes.
What's your return policy? Frames may be returned within 14 days as long as the original demo lenses are intact and the frame has not been altered or adjusted. All international sales are final, and may not be returned. Due to the custom nature of prescription lenses, all lens sales are final.
I see something on one of your vendors' websites that I'd like to order. Can you order this for me? Most likely, yes.
I own an optical shop and would like to carry your Lab Rabbit Originals frames, do you sell them wholesale? Yes! Please email for pricing and additional info.
Do you work with eyewear for TV/film/video/theater? All the time! Feel free to email with specific requests.
Lab Rabbit offers the following services:
-Single Vision lenses
-Bifocals
-Progressives / "No-Line Bifocals"
-Transitions / Photochromic lenses
-Anti-reflective coatings
-Prescription sunglasses
-Prism
-Correction for astigmatism
-High-Index lenses
-Blue Light Coating / Blue Light Lenses